I have written about this couple of years ago andRead more…
Packaging: customers should always ensure that all items are packed properly and neatly, with no sharp edges sticking out of the bag to avoid damages to your goods and other customers as well. Always insist that your shipper use high quality packaging material for your cargo and don’t tend to haggle too much on the price of packaging of material quoted by your shipper. Most customers often think that providing standard packaging materials is the responsibility of the shipper. A good example of this is a wooden crate and Bubble wraps.
Information: customers should always write their full information ( both sender & receiver details) on the goods that are being shipped to ensure that the shipment gets to the accurate destination. With that said, we would advise customers to refrain from the habit of writting the delivery address and the telephone number of the recipient in Nigeria on the cargo, this is only a view on security adherence at the receiving end. We had a strange experience few year ago, a scenario when airport touts in Lagos would copy the telephone number written on consignments and then begin to solicit money from customers in other to help them clear goods from customs even if the customers had paid all necessary shipping fee to their shipper.
Damaging: customers should always secure the packaging of food or beverages in their shipment to avoid leakage which can cause damages to other customers goods and lead to the shipment not being processed.
Content: Please it is of uttermost necessity that you notify your shipper about the content that is to be shipped because of Customs & Excise Logistics.
Fee Charges: customers should always ensure that they get the accurate fees for the shipment of their good to avoid unnecessary dispute about the price or an unexpected charges.
Timing: customers should always ensure that they get the notification for the arrival of their shipment to its destination in other to avoid demurrage.
Booking: customers should always enquire about the shipping quote from any shipping company they decide to use e.g, inform the company whether you want them to collect your goods or you prefer to drop it at their office, the available days that goods can be collected and the estimated time we need to collect goods to be able to meet up with our deadline of sending it to its destination. By asking and meeting up with this enquires, customers can avoid the shipment of goods being postponed and late delivery of the goods to its destination.